Voice Mail Instructions

• Accessing Your Voice Mail
• Setting Up Your Mailbox, First Time Sign-in
  • Changing your PIN
  • Recording your name
  • Choosing a greeting
• Listening to Your Messages
• Message Options
• Replying to Messages
• Forwarding a Message to Someone Else
• Managing Erased Messages
• Logging on as a Different Subscriber
• Sending Messages
  • Sending a Message When You are Logged into ACS Voice Mail
• Delivery Options for Messages
• Greetings Menu
• About Recording Greetings
  • Recording a greeting for the first time
  • Changing a greeting
  • Managing your personal greeting
  • Managing your extended absence greeting
  • Managing your system-generated greetings and name recording
  • To use a system-generated greeting
  • To review or re-record your spoken name
  • Managing group account greetings
  • Managing your busy greeting
  • Managing your out of hours greeting
  • Reviewing and re-recording your our of hours greeting
  • Reviewing or changing the schedule used for your out of hours greeting
  • Choosing a standard schedule
  • Reviewing or modifying a custom schedule
  • Changing the custom schedule used on a selected day
  • Managing your shared greeting options
  • Setting all additional numbers to use the primary greeting
  • Changing the greeting options for a specific phone
  • Managing your all calls forwarded settings
  • Changing your mailbox settings
• Creating and Managing Your Group Lists
  • Adding new group lists
  • Adding new members to the group list
  • Removing members from the group list
  • Deleting the group list
  • Hearing the members of the group list
  • Recording a name for the group list
  • Reviewing existing group lists
• Hands Free and Timesavers Menu
  • Changing your autoplay settings for messages
  • Autoplay
• Managing Your Security Options
  • Changing your PIN
  • Using the fast login feature
  • Using the skip PIN feature
• Group Mailbox Settings
  • Enabling a secondary mailbox
  • Disabling a secondary mailbox
  • Adding a new secondary mailbox
  • Deleting a secondary mailbox
  • Toggling the summary settings of secondary mailboxes
• Helpful Hints
• Attendant Number

Greetings Menu

Your greeting is the message played to callers when they reach your voicemail. You can choose from a selection of different greetings, as detailed in the following list.

• Your personal greeting is your normal message. You recorded your personal greeting when you set up your account.

• If you do not want to use a personal greeting, you can choose a system greeting instead.

• If you have a group account (a single account but with multiple mailboxes within it), you can set different greetings for each mailbox or a single greeting that is played to callers whichever member of the group they call.

• If you have multiple phones (for example a home line and a mobile line) combined with your account, you can set MetaSphere to deliver all messages to all phones to a single mailbox. You can choose whether you use the same greeting, or have individual greetings for each phone associated with the account.

• An extended absence greeting can be turned on when you are out of the office for a long period of time. The extended absence greeting can also be set to announcement-only, which means that callers will not be able to leave a message for you.

• An out of hours greeting plays automatically during the times when it is outside your normal working hours.

• A busy greeting plays when your phone is already in use when the caller tries to call you.

• An all calls forwarded greeting to play when this feature is active.

To work with your greetings, press 3 from the Main menu. When you enter this menu you will hear an announcement stating what greeting you are currently using, and whether or not you are accepting messages.